Use [name] where you want the AI to say its own name; [companyname] for your business name. Leave out [name] if you don’t want the AI to introduce itself.

If set, Retell crawls this site once and the AI can answer operational questions ("what should I bring?", "where do I park?", "what services do you offer?") from your public content. Clinical interpretation is still refused — the agent only repeats what's publicly available on the site.