Tenants
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Must be in E.164 format: +44 + UK number without the leading 0.
UK example: 01923 311509 → +441923311509.
On save, ClinikoVAI will look this number up in Retell. If it isn't already there, it gets imported via SIP trunk
(sip.voipvoip.com) and bound to this tenant's agent — no manual provisioning needed.
Receptionist name is set on the Setup tab — that's agent-config, not company-config.
[companyname] → practice name | [name] → AI receptionist name. E.g. Hello, this is Biped Podiatry, my name is Halo.
Curated reference text for caller questions outside the appointment toolset. Editing this field retires the existing KB; the next agent rebuild creates a fresh one. Markdown formatting is fine — Retell parses it.
After saving, go to the Setup tab and click Create Retell agent to push voice, name, and greeting changes to the live agent.